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WEPreston Lee has trained teams, scaled concepts, and turned around some of the busiest venues in hospitality — but in this episode, he’s not here to talk about growth. He’s here to talk about what’s missing.
From inconsistent service to staff entitlement, Preston breaks down why most venues have stopped delivering actual hospitality and what needs to change. He shares the origin of his 30% Rule, why most training fails, how to build systems that don’t rely on rockstar hires, and what real hospitality looks like when done right.
If you’ve ever sat in a bar and felt like a burden instead of a guest, this one’s for you.
#HospitalityMatters #30PercentRule #PrestonLee #HospitalityTraining #BartenderTips #BarManagerLife #RestaurantLeadership #ServiceNotJustService #HospitalityCulture #CocktailAcademyPodcast
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