101.1K
FEDoes that seem fair to you? #customerexperience #CallCenter #customerservice #customersbelike
@feleciakamberlyrose
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MO👉Follow @money.knack for more insights like this!
Most luxury hotels require approvals for almost everything.
But The Ritz-Carlton does the opposite.
Every employee — from housekeeping to the front desk — can spend up to $2,000 per guest, per incident to solve a problem or create a great experience.
No manager approval.
Why? Because leadership believes the people closest to the guest know the best solution.
One employee once overnight-shipped a guest’s medical device charger across the country.
Another bought a replacement stuffed animal for a child who forgot theirs at home and left it in the room with a note.
Most of these moments cost less than $100.
But the impact on guests? Huge.
When employees are trusted, they stop thinking like workers — and start thinking like owners.
Sometimes the best management strategy isn’t control.
It’s empowerment.
#CustomerExperience #BusinessLessons #Leadership #Hospitality #EntrepreneurMindset
@money.knack
11.0M
FLThis marketing campaign took 15 years to finish.
In 2002, Brussels Airlines created a legendary ad where they surprised a passenger, "Mr. Smith," mid-flight with the news that his wife had given birth. The ground crew formed a human sign on the tarmac: "IT'S A BOY."
Fast forward 15 years to 2017. The airline tracked down the same Mr. Smith and his now 15-year-old son ("Mr. Smith Junior") for a flight. They recreated the exact same stunt, but this time, the ground crew’s message read: "HAPPY BIRTHDAY."
This is the definition of Long-Game Marketing. Most brands can't even hold a strategy for 15 weeks, let alone 15 years. Brussels Airlines proved their slogan "We go the extra smile" wasn't just a tagline—it was a core value they kept for decades.
For entrepreneurs: A brand isn't what you say you are. It's what you consistently do over time. Consistency builds trust, and trust builds legacy.
Source: Brussels Airlines Ad Campaign
Follow @flywealthco to learn something new everyday!
#marketinggenius #brusselsairlines #brandloyalty #customerexperience #longtermthinking #creativemarketing
@flywealthco
135.2K
FIIt’s not just about the room; it’s about the people who make it feel like home. Sometimes the smallest gestures leave the biggest impact.
Have you ever experienced a service that blew your mind? 👇
#Hospitality #LuxuryService #RoseateHotels #CustomerExperience #AttentionToDetail
@figuringoutraj
302.7K
AMBeing Kind Costs Nothing, But We Treat It Like It’s Rare 💼
An older man standing in a refined menswear shop gently reminds his employee that kindness is free, yet people reserve it for “special occasions.” His message is simple. Consistent decency builds far more than occasional charm ever will. 💡
In Shortcut to Happiness, this quiet lesson lands in a retail setting where small moments shape lasting impressions. A missed opportunity due to indifference becomes a reflection point. In business and life, that split-second decision to engage sincerely can transform routine interactions into long-term loyalty. The difference between forgettable and memorable often comes down to basic human effort. 🚀
�Source: Shortcut to Happiness (2003, Alec Baldwin) 🎥
Via @wealthy.college
�#CustomerExperience�#Character
@ambitioncircle
14.1M
MDThis Marketing Campaign Took 15 Years to Finish 👇
In 2002, Brussels Airlines pulled off a legendary mid-flight surprise.
A passenger, “Mr. Smith,” was told his wife had just given birth.
As the plane landed, the ground crew stood on the tarmac forming a massive human sign:
“IT’S A BOY.”
It was emotional.
Unexpected.
Memorable.
Most campaigns would’ve ended there.
But this one didn’t.
Fifteen years later, in 2017, the airline tracked down the same Mr. Smith — now flying with his 15-year-old son.
Same runway.
Same setup.
This time, the ground crew spelled out:
“HAPPY BIRTHDAY.”
That’s not a stunt.
That’s long-game branding.
Most businesses struggle to stay consistent for 15 weeks.
They pivot slogans.
They rebrand.
They chase trends.
But this campaign proved something powerful:
A brand isn’t what you claim in your tagline.
It’s what you repeat over decades.
Consistency builds trust.
Trust builds memory.
And memory builds legacy.
For entrepreneurs, the lesson is simple:
Play longer games than your competitors are willing to.
Credit: Brussels Airlines Ad Campaign
⚠️ DM for credit or removal request (no copyright intended) ⚠️
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#marketinggenius #brusselsairlines #brandloyalty #customerexperience #longtermthinking #creativemarketing
@mdsc.films
1.7K
NEWhat CX really is…
CX isn’t a moment. It’s the whole damn relationship.
Ruth asked Katherine Stone from CX Foundation what customer experience actually means—beyond the buzzwords and acronyms.
👉 It’s not a moment.
👉 It’s not a transaction.
👉 It’s the relationship. Start to finish.
🎤 This isn’t just a definition — it’s the truth about CX.
#Nextivaonthestreet #CustomerExperience #CXUnfiltered #BeyondSupport #HumanFirstCX
@nextiva
72.5K
AL$27,547 is the most strangely specific number we’ve seen in a long time.
When a customer gives you a price down to the exact dollar, you know there’s a hidden strategy behind it. My salesperson brought me the offer, and it immediately raised some serious eyebrows. Instead of a normal round number, this guy was negotiating down to the exact penny, and my team was too intimidated to even ask him why.
Watch until the end to see my reaction when I finally figured out his game plan.
#truckdeals #cardealership #customerexperience
@alwaysautojosh
239.4K
THWho was being petty?! 👀🧐
#customerservice #customerservicetraining #customerexperience #client #queen
@theclientqueen
369.4K
THJeremy Clarkson accidentally gave Lexus a masterclass in branding.
One unscripted call from the LFA, and instead of robots and menus… a real human picked up. No “press 1,” no chatbot, just someone who actually knew the car.
While everyone else is racing to automate support, Lexus quietly doubled down on Omotenashi — human care, real conversations, and people who anticipate what you need before you say it.
In a world obsessed with AI, the most underrated flex might be this: answer the phone like you still care.
Would you trust a brand more if a human picked up every time? 👇
#lexuslfa #jeremyclarkson #customerexperience #brandstorytelling #marketinglessons
@theincomepalace
96.8K
SAI get asked all the time if I allow customers to switch out the accessories on the keychain and the answer is yes!❤️ I always let customers leave me orders notes but I always let customers know I may not be able to accommodate the request just in case! Restock 2/13! #smallbusiness #storytime #customersatisfaction #customerexperience #customerlove
@safetyboutique
101.2K
APPeople don’t want options — they want guidance. 🧭
Just like choosing a TV or ordering off a menu, most people are looking for someone they trust to point them in the right direction. That’s our role.
When prospects walk into a community, they’re not just picking a floor plan. They’re choosing where life happens — memories, milestones, and moments that matter. 🏡
Ask better questions. Lead with care.
If we guide them well, the experience will follow. 🤝
#SalesWithPurpose #CustomerExperience #TrustedAdvisor #LeadWithCare #ServiceDriven
@apartmentrockstar
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