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LOAmazon's cloud unit reportedly suffered at least two outages in the past few months. According to a report in Financial Times, these outages are reportedly linked to the use of company's own AI coding tools. This led the company to a closer examination of how these assistants are being deployed across its operations. A report claims that the biggest cloud service provider has shared an internal postmortem about the “outage” of an AWS system that will allow customers to review and analyse the costs of its services. After the investigation, Amazon has concluded that it was a "coincidence that AI tools were involved" and noted that "the same issue could occur with any developer tool or manual action."
In a statement to the Financial Times (FT), the company characterised both incidents as user-related mistakes, claiming that “in both instances, this was user error, not AI error," and added that internal analysis found no evidence suggesting errors were more frequent when AI tools were used compared with other development methods.
According to the FT report, in one instance, a 13-hour disruption in December 2025 occurred after engineers allowed Kiro, Amazon’s agentic AI coding tool, to make changes to a system, following which the tool determined that the best course of action was to "delete and recreate the environment."
@loftmego
