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Every interaction counts. Jan Carlzon called them Moments of Truth: those small but powerful moments when customers form an impression of your business. Manage one interaction at a time and you tra
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When businesses fail to meet expectations, trust takes a hit. In this episode of The Super Amazing Show, @brittanyhodak and I discuss the danger of overpromising and underdelivering—and how reversin
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Thinking back on my great experience at the CX Malaysia Summit in Kuala Lumpur. What a great time and great people.
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AI adoption in customer service is growing in 2026, but most customers still prefer human support, and trust, accuracy and ease will determine if AI strengthens or weakens your CX strategy.
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What is the second most expensive phrase employees can say to a customer? Customers don’t care about your policies or your departments. They care about whether you help them. Policies should guide
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Building customer loyalty through experience @shephyken, customer service and CX keynote speaker, highlights how great customer service and a positive experience will drive customer loyalty in 2026.
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You call a company, ask a question, and get one answer. Then you call again and get a completely different one. That small moment can quietly damage trust. In this episode, @brittanyhodak and I talk
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96% of consumers say product quality is more important than service @shephyken, customer service and CX keynote speaker, highlights how product quality, trust and convenience will drive customer loya
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You can't deliver what you don't define. In my latest conversation with @jeanniewalters, Founder of Experience Investigators, we explored the power of a clear Customer Experience Mission Statement. W
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The Paradox of Loyalty “Kita sering merasa tenang saat melihat angka kepuasan pelanggan yang tinggi. Tapi, ada paradoks menarik dari Shep Hyken yang layak kita renungkan bersama: ‘Satisfied custo
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Customers leave a brand primarily because of rude or indifferent employees, inconsistent or unresolved support, and experiences that waste their time or make them feel unappreciated.
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AI is not a strategy. Experience is. AI can support your customer service strategy, but it won’t replace it. And that is why you need to read and understand the impact of the findings regarding AI i
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About @shephyken

Shep Hyken is a verified Instagram nano influencer in the Product/service category. With 6.1K followers and 1981 posts, shephyken's account shows a follower-to-following ratio of 5.1:1. View all content anonymously on Pictame - no login required.

shephyken's engagement rate sits at 0.27%. For accounts with 1K-10K followers, the average is around 5%, so there's some room to grow — though every community is unique.

Out of the last 12 posts, 67% are videos and 33% are photos. Content shows up about every 15 days. Captions lean moderate, averaging 439 characters.

0.27% engagement rate — room to grow compared to average for 1K-10K follower accounts.
Posts about every 15 days.
5.1:1 follower-to-following ratio.

FAQs About @shephyken

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Popular Countries

United StatesTurkeyGermanyUnited KingdomBrazilFranceSpainItalyAll Countries (196)

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Fashion & StyleSports & AthleticsMusic & EntertainmentBeauty & MakeupFood & TravelFitness & Health

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shephyken
View Full Analytics

@shephyken

Shep Hyken

PublicProduct/service
Posts
2K
Top Hashtags
#customerservice#loyalty#productquality#shephyken#cxguru#thebridgeacademy#cx#customerexperience

Explore the most impactful hashtags used in recent posts. These tags highlight the core interests and trending topics that define this profile's digital influence and content strategy.

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Popular Hashtags

#instalike#girl#fun#follow#photo#friends#music#smile#family#life#amazing#instagram
Followers
6.1K
Following
1.2K
Avg. Likes
13
Avg. Comments
3
Engagement
0.26%

Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING...

linktr.ee/hyken
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